Refund & Returns Policy

Last Updated: October 2026

At Trust Rep, we provide NFC-enabled products including Google Review cards and beams, social media cards and beams, payment cards and beams, and other programmed NFC solutions.

Each programmed product is prepared and tested before delivery. Due to the customized and programmed nature of our products, returns, exchanges, and refunds are generally not accepted unless the product has a programming failure or technical defect attributable to Trust Rep, subject to any rights that cannot legally be excluded under applicable consumer protection laws.

1. Eligible Returns and Refunds

A return, replacement, or refund may be considered when the product has a confirmed programming failure, including situations where:

• The NFC chip does not function correctly.
• The product has been programmed with an incorrect link or information by Trust Rep.
• The NFC function fails to direct the customer to the intended page, profile, review page, or payment link because of a programming error by Trust Rep.
• The programmed NFC functionality is defective upon delivery.

Trust Rep may first attempt to correct or reprogram the product where technically possible.

2. Non-Eligible Returns

Unless otherwise required by applicable law, returns or refunds will not be accepted for:

• Change of mind after purchase.
• Ordering the wrong product, design, quantity, link, username, or other information supplied by the customer.
• Incorrect information provided by the customer for programming.
• Damage caused after delivery, including misuse, improper storage, bending, scratching, water damage, impact, or other physical damage.
• Compatibility issues with a device that does not support the relevant NFC functionality.
• Changes to a customer’s social media account, website, payment link, Google Business Profile, or other third-party service after programming.
• Products that are functioning as programmed but are no longer wanted by the customer.
• Normal cosmetic variations that do not affect the programmed functionality of the product.

3. Reporting a Programming Failure

If you believe your product has a programming failure, please contact Trust Rep customer support and provide:

• Your order number.
• Your name and contact information.
• A description of the problem.
• Photos or a short video demonstrating the issue, where applicable.

We may request additional information or troubleshooting steps to determine whether the problem is caused by the NFC programming, the device being used, or a third-party platform.

4. Inspection and Approval

Once a reported product has been reviewed, Trust Rep will determine whether there is a programming or manufacturing defect covered by this policy.

If the issue is confirmed, we may, as appropriate:

• Correct or reprogram the product;
• Replace the defective product; or
• Provide a refund where a correction or replacement is not appropriate.

If testing confirms that the product is functioning correctly and no programming failure is found, the return or refund request may be declined, subject to applicable law.

5. Third-Party Platforms

Trust Rep products may direct users to third-party services such as Google, Instagram, Facebook, TikTok, WhatsApp, payment services, websites, or other online platforms.

Trust Rep is not responsible for outages, account restrictions, policy changes, link changes, service interruptions, or technical problems caused by third-party platforms after the product has been correctly programmed.

6. Customized Products

Many Trust Rep products are customized or programmed specifically for an individual customer or business. Once programming or customization has started, an order generally cannot be cancelled, returned, or exchanged simply because the customer changes their mind, except where required by applicable law.

7. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

8. Contact Us

For return, refund, replacement, or programming-related enquiries, please contact Trust Rep through the contact details provided on our website.

Trust Rep
NFC Solutions for Reviews, Social Media & Payments